This man (in his 40s) came in very agitated - "I'm stressed, my plans were ruined, I'm sorry..."
I said - Ok, ok, let's talk and you calm down a little.
Sit down and tell me what's going on, I said.
He - "I intended to stay here for a few hours, because I know you work well. I came here once before this Covid scene, look how many years it was, 4 years.
I have been abroad and when I come to Portugal there is so much to do, friends and family to visit. I have no time for myself.
I just finished parking and they called inviting me to dinner, everything is ready and they are waiting for me.
I'm sorry because you were counting on me, you didn't accept another appointment because of me.
That's why I had to come in person to explain what happened and apologize."
I said, okay, unforeseen events sometimes happen. We'll do it next time.
He - "But I insist on paying your time and I want to make an appointment for tomorrow and I'll pay right away."
You don't have to pay anything. When you come pay and today, it's fine.
He - "But no, I'll pay." He took out his wallet and gave me money, I said no, but he insisted on leaving something and I throw him out before he could give me the all amount.
Unforeseen events can happen to everyone.
This client's good manners and politeness, fortunately, although rare, already exist in some clients, who themselves understand the inconvenience of a short notice cancellation.
Thank you for the noble attitude that serve as an example to me, and wherever they go, they continue to spread.